R.K. Industries, Inc. Satisfaction Guarantee:

Your business is important to us. R.K. Industries, Inc. guarantees 100% satisfaction with our product, service, and price.  Please notify us immediately of any damage or discrepancy with your order.
 

Payment Terms:  

Net 30 Days with approved credit.

C.O.D. orders are also accepted.  

ACH payments are the preferred method of payment.  If you wish to set up ACH payments, email us at books@rkindustries for transfer information.

Credit or Debit card payments will incur a convenience fee of 3%.  

Returns: 

As all orders are custom fabricated, we cannot accept returns for a refund or exchange.

Cancellations:

Custom gauges and rush orders cannot be cancelled once fabrication has started.

Shipping:

Orders will be shipped by United Parcel Service (UPS).  Heavy orders will be shipped Common Carrier.  Shipping charges will be prepaid and added to the invoice unless Collect shipping is requested on the purchase order.  Title and risk of loss or damage to items purchased hereunder shall pass to purchaser upon delivery to carrier for shipment.  Consignee (customer) must file all claims for damage and shortage via common carrier, directly with carrier.

Will Call orders must be picked up within 7 days of will call date provided on order confirmation.  If not picked up, order will be billed to customer as we cannot restock custom parts.

Business Hours:

Our business hours are Monday - Friday, 8:00 a.m. - 4:30 p.m.

Phone Number:  (626)960-4881

Fax Number:       (626)960-6925

To download a copy of our terms and conditions, please click the button below.